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Value Connect
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Smarter WhatsApp Conversations, Natively on Salesforce
Connect, respond, and engage with customers via WhatsApp — without leaving Salesforce.
What is Value Connect?
Value Connect, built by ValueNexus Technologies, is a Salesforce-native WhatsApp solution that brings real-time, two-way messaging directly into your CRM.
Seamlessly integrated with Salesforce, Value Connect empowers your teams to:
→ Create and manage multilingual WhatsApp templates.
→ Run personalized 1:1 conversations and bulk messaging campaigns.
→ Automate follow-ups, reminders, and replies with smart flows and bots.
→ Track every interaction with real-time updates and detailed analytics.
Every conversation is logged in Salesforce, mapped to the right lead, contact, or case — so nothing slips through the cracks and your data stays clean, contextual, and ready for action.
Use Cases
Marketing Campaigns
Transactional Updates
Greeting Messages
Registration & Onboarding
Reminders
Reminders
Reminders
Core Features
Explore a spectrum of solutions meticulously designed to empower your business growth.
Integrated Communication
Manage WhatsApp conversations directly from Salesforce.
Automated Follow-Ups
AI-powered scheduling to ensure no missed leads or responses.
Unified Data
Centralized visibility — all chats logged automatically in Salesforce.
Faster Conversions
Communicate where customers are most active to close deals faster.
Bulk Messaging & Campaigns
Run personalized 1:1 or bulk outreach with pre-approved templates.
Enterprise-Grade Security
Built-in compliance with Salesforce’s governance framework.
How It Works
1
Install
Install Value Connect from the Salesforce AppExchange — no additional Salesforce products required.
2
Configure & Create
Set up WhatsApp templates (multilingual, multimedia, with CTA buttons), define user permissions, and configure automations and bots.
3
Communicate
Start real-time 1:1 chats or launch bulk campaigns directly from Salesforce objects (Leads, Contacts, Cases, etc.).
4
Automate
Use scheduling, automated replies, and user flows to streamline follow-ups, reminders, and transactional messages.
5
Track & Optimize
Monitor message statuses, inbound responses, approvals, and performance with real-time updates and analytics dashboards.
Why Choose Value Connect?
These are the guiding principles that shape how we work:
Engage customers on their preferred platform.
Connect with customers seamlessly on their preferred platform.
Automate follow-ups with AI assistance.
AI-powered automation ensures timely and consistent customer follow-ups.
Maintain clean CRM data and full visibility.
Keep Salesforce records organized, accurate, and fully up-to-date.
Stay compliant with enterprise-grade security.
Ensure messaging follows enterprise-grade security and compliance standards.
All-in-One Salesforce AI Integration to Automate, Engage & Convert
Faster response & follow-up time
Improved engagement rates
Reduced lead drop-offs & higher ROI
Frequently asked questions
Discover our help desk FAQs to learn how we efficiently address your technical issues, ensuring you receive the support needed to stay productive and focused.
Value Connect is a Salesforce-native WhatsApp integration that enables seamless, secure, and real-time communication between your business and customers—all without leaving Salesforce.
It’s a managed Salesforce app built natively within your org. Once installed, it connects directly to your verified Meta Business Account, allowing WhatsApp messages, templates, and automations to run entirely inside Salesforce.
You can send 1:1 chats, bulk messages, automated updates, and AI-powered replies using multilingual templates, media attachments, and scheduled messages—all linked to Salesforce records.
Yes. Value Connect integrates with Salesforce Flows and Apex to automate messaging and trigger AI-driven contextual replies—helping your teams respond instantly and intelligently.
Because it’s Salesforce-native, all messages, templates, and interactions remain within your CRM’s security framework. It adheres to both Salesforce’s data-protection standards and Meta’s official WhatsApp Business API policies.
Comprehensive dashboards track delivery, read receipts, response times, and campaign performance—enabling you to analyze engagement trends and optimize customer outreach.
Value Connect requires Salesforce Enterprise or Unlimited Edition and a verified Meta Business Account. As an official Meta partner, ValueNexus can assist you with onboarding and setup.
Organizations using Value Connect report improved customer engagement, faster communication cycles, reduced operational effort, and higher satisfaction rates—all while keeping data unified inside Salesforce.